+48 22 860 04 80phone
polishenglishrussian
polishenglish

The Claim Handing Centre provides a fast reliable completely professional analysis and decision on every claim by qualified experienced engineers. Customer satisfaction is our priority and protection of your brand’s name.

Claim Handling Centre WAGAS consists of experienced professionals working for customers in Austria, Bulgaria, the Czech Republic, Greece, Croatia, Poland, Romania, Slovenia, Slovakia, Hungary and Russia. Original software supports the speed and efficiency of the decision-making process and the payment of damages and allows you to draw on experience from each supported case.

The process of settling claims
on the example of extended warranty insurance

duration: up to 45 min

1.

breakdown of the vehicle

2.

towing the vehicle to service dealer

3.

phone or email contact with Claim Handling Centre

4.

filing an insurance claim by the customer or DAC to Claim Handling Centre

5.

determination of the scope of breakdown - possible revision of the scope by an independent expert

6.

establishing liability for damage

7.

repair authorization (or partial authorization or denial of authorization)

8.

repair of the vehicle

9.

sending the invoice for the repair and authorization to pay damages to the Claim Handling Centre

10.

payment of compensation in accordance with the authorization

11.

decision regarding payment of compensation

Professional, fast settlement of claims means that a decision regarding authorisation of repair is made within 1 hour for simple claims and for complex cases within 24 hours.

go to top